Shipping within the United States
Standard shipping is $8. Orders of $70 or more qualify for free standard shipping. The final charge appears at checkout before payment.
When will my order arrive?
Our published shipping policy estimates 1–3 business days for processing, followed by 7–15 business days for delivery after shipment. These are estimates, not guaranteed dates. Items may arrive in separate packages.
Read the full Shipping Policy.
How do I choose a color, size or pack?
Choose an available option on the product page before adding it to your cart. Review the selected option and quantity in your cart before checkout. Product details list what is included.
Do I need an account?
No. You can check out as a guest. Available payment methods appear at checkout.
How can I track my order?
Tracking information is sent to the email address used at checkout when it becomes available. If you need help, email support@nerovella.com with your order number.
Can I return a product?
Return requests must be submitted within 14 days of confirmed delivery. Eligible items must be unused, unopened and in their original condition and packaging. Opened or used beauty and personal-care products are not eligible for change-of-mind returns. Contact us before sending any return.
Customers pay return shipping unless the item arrived damaged, defective or incorrect. Please report those issues within 7 days of delivery and include your order number and photos. The full policy explains eligibility and resolution.
Read the full Return & Refund Policy.
Can I change or cancel an order?
Contact us as soon as possible. Changes and cancellations cannot be guaranteed once processing or fulfillment has begun.
Need help choosing?
Email support@nerovella.com or use our contact form. We typically respond within 1–2 business days.