Shipping policy

Shipping Policy

Thank you for shopping with Nerovella. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Processing times may be longer during holidays, high-volume periods, product launches, or other exceptional circumstances.

Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.

Shipping Rates

For orders shipped within the United States:

Standard Shipping: $8.00
Free Standard Shipping on orders of $70 or more

Any applicable shipping charge will be displayed at checkout before payment is completed.

Estimated Delivery Time

Standard shipping is generally estimated at 7–15 business days after the order has been processed and shipped.

Delivery dates are estimates only and are not guaranteed.

Orders may occasionally experience delays caused by carriers, transportation disruptions, weather, customs or inspection procedures, holidays, high shipping volumes, or other circumstances outside Nerovella’s reasonable control.

Fulfillment

Nerovella works with fulfillment partners to process and ship customer orders.

Products may be fulfilled from different locations depending on inventory availability and the item purchased. As a result, orders containing multiple products may arrive in separate packages or on different dates.

There is no additional charge to the customer solely because an order is divided into multiple shipments unless otherwise stated at checkout.

Tracking Information

When tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow time for the carrier’s tracking system to update after receiving your tracking number.

Tracking updates are provided by third-party carriers and may occasionally be delayed or incomplete.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Name
Street address
Apartment or unit number
City
State
ZIP code

Nerovella is not responsible for delays, failed deliveries, lost packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an address error, contact us immediately at support@nerovella.com. We will attempt to assist, but address changes cannot be guaranteed once an order has entered processing or fulfillment.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please:

Check around your property and delivery location.
Ask household members, neighbors, front desk staff, or building management.
Contact the shipping carrier using your tracking number.
Contact Nerovella if additional assistance is needed.

A carrier confirmation showing successful delivery does not automatically qualify an order for a refund or replacement. We will review each situation individually and assist with carrier investigations when appropriate.

Lost or Significantly Delayed Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, contact support@nerovella.com.

We may investigate the shipment with the applicable fulfillment or shipping carrier before determining whether a replacement, refund, store credit, or other resolution is appropriate.

Please do not initiate multiple claims for the same shipment while an investigation is in progress.

Refused or Unclaimed Deliveries

Customers are responsible for accepting or collecting their orders.

Packages that are refused, abandoned, or returned because they were not claimed may be subject to shipping, return, handling, or carrier fees.

Any applicable costs may be deducted from an eligible refund.

International or Customs-Related Delays

Certain shipments may be subject to customs, security inspections, carrier processing, or other transportation procedures.

These processes may occasionally cause delays outside Nerovella’s control.

Nerovella cannot guarantee specific delivery dates when a shipment is delayed by governmental authorities, customs agencies, postal services, or independent carriers.

Delivery Estimates

Estimated delivery windows displayed on our website or at checkout are provided in good faith based on expected carrier performance.

They are estimates and should not be interpreted as guaranteed delivery dates.

A shipping delay alone does not automatically make an order eligible for cancellation or refund once the order has already entered fulfillment or transit.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.